After Sales Service
The company always puts the needs of customers first, better understands your needs and improves the quality of our services. "Today's quality, tomorrow's market, service forever" is the guideline for our company to serve customers. Throughout all aspects of research and development, production, installation, sales and after-sales service.
1. Free installation and commissioning of equipment, daily operation of instrument operators, determination of common faults, emergency solutions and safety training, free system training.
2. All the products of our company are installed and commissioned and delivered for use. The warranty period is one year, lifetime maintenance, free home repair during the warranty period, and free software upgrade for life.
3. When the user has a performance failure during normal use, after receiving the equipment failure notification, he will respond within 3 hours and solve it. If it is not resolved, he will arrive at the scene to solve the problem until the device is in normal use.
4. During the warranty period, the following conditions will be implemented for paid maintenance services.
(1) Damage caused by man-made or irresistible natural phenomena
(2) Failure or damage due to improper operation
(3) Damage due to improper installation of the product
5. For maintenance and repair of products that exceed the warranty period, the user shall bear the cost of repair, consumable parts and transportation costs.
Adhere to the principle of honesty, quality for survival, reputation for development
The whole process monitoring: the customer only needs one phone call, and the after-sales service department adopts the one-stop mode, the first question responsibility system, the whole process monitoring implementation and tracking the processing results to ensure customer satisfaction.
Full care service: use information resources to establish a complete customer profile, solve problems in the use of customer products through technical services, and provide product consultation and guidance through regular telephone callback service.
Improve the communication and coordination mechanism: Improve communication, improve the timeliness, accuracy, and market penetration of information transmission, listen to users' voices, and understand customer wishes.
Our company promises to complete the production tasks of the supplied products according to quality, quantity and time, and timely deliver the products to the user demand site to ensure normal operation.
Our company guarantees that the products supplied are the latest, unused, are produced by advanced technology, and fully comply with the standard design, high quality and performance stability, high quality service.